Privacy Policy

At Incrediwear, we value your privacy and want to be transparent about how we handle your personal information. Here’s what you need to know:

INFORMATION YOU PROVIDE US

We collect the personal information you share when you purchase our products or visit our website. The types of information we may collect include:

  • Personal Identifiers, like your name, email address, postal address, telephone number, driver’s license number, tax ID number, and online identifiers.
  • Internet Activity, such as browsing data and interactions with our website.
  • Commercial Information, including your purchase history.
  • Financial Information, like your credit or debit card number and bank or other account numbers.
  • Location Information, including general location data.
  • Inferences from Other Data, which help us improve our service based on how you use our site and products.

Browser Cookies

We use cookies to make your experience on our site better—like remembering what’s in your cart and saving your preferences. We also use third-party cookies for advertising and analytics. You can control these cookies through your browser settings.

How Long We Keep Your Data

We don’t keep your personal data longer than we need to. Here’s a quick look at our general guidelines: 

Type of Data

Retention Period

Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data

We delete or anonymize data concerning your use of our website within 15 years of collecting it.

Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number, Bank or other financial account number, General location data, Inferences created from other personal information collected

We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 15 years from your last purchase with us. We may keep data beyond this period in anonymized form.

Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Driver's license number, Tax ID number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number, Bank or other financial account number, General location data, Inferences created from other personal information collected

We keep customer feedback and correspondence with our customer service for up to 15 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.

Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Telephone number, Online Identifiers, Internet Activity, General location data, Inferences created from other personal information collected

Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications

Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases

We retain review, survey, and feedback data for up to 15 years following your last contact with us. We may keep data beyond this period in anonymized form.

Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers

We retain records related to privacy requests as long as necessary to comply with our legal obligations, and for a minimum of 24 months.

Why We Process Your Information

We process your personal information for a variety of reasons, including:

  • Helping us process orders and payments
  • Providing customer support and communication
  • Operating our website and apps
  • Preventing fraud and ensuring security
  • Marketing our products and services
  • Improving what we offer
  • Meeting legal and compliance requirements

HOW WE SHARE YOUR INFORMATION

In some cases, we share your personal information with trusted service providers and third parties to help us run our business smoothly and securely. Here’s an overview:

Personal Information Category

Personal Identifiers

Categories of Service Providers

Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, Contractors, Customer Support Tools, Governance, Risk & Compliance Software, Payment Processors, Sales & Marketing Tools, Shipping Services, and Web Hosting Services

Categories of Third Parties

Ad Networks, Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Data Cooperative, Payment Processors, Sales & Marketing Tools, and Shipping Services

Internet Activity

Ad Networks, Commerce Software Tools, Contractors, Sales & Marketing Tools, and Web Hosting Services

Ad Networks, Data Analytics Providers, Data Cooperative, and Sales & Marketing Tools

Commercial Information

Ad Networks, Business Operations Tool, Commerce Software Tools, Contractors, Customer Support Tools, Payment Processors, and Sales & Marketing Tools

Ad Networks, Business Operations Tool, Data Cooperative, and Payment Processors

Location Information

Contractors and Sales & Marketing Tools

Data Analytics Providers

Your Privacy Matters to Us

We know that your personal information is important to you. If you have any questions about how we handle your data or if you’d like to learn more about our privacy practices, feel free to reach out:

Email: info@incrediwear.com

Phone: +1 (530) 345-5808

Hours: Monday–Friday, 8:00 am to 5:00 pm PST

Thank you for trusting Incrediwear. We’re committed to keeping your information secure while helping you move, feel, and heal better every day.